How GE’s On Wing Support Is Using Lean to Meet Airline Customer Needs
The mechanics work for GE Aerospace’s On Wing Support (OWS) team just outside Cincinnati, one of eight such facilities across the globe — from London to Dubai to Seoul to Shanghai — that provide maintenance and repair capabilities for customers. At the heart of what they do: attention to safety and quality of service with the capability for rapid deployment. Depending on the urgency and level of repair needed, some team members will work on engines in the shop (off-wing) while others are in the field, servicing engines still installed on aircraft (on-wing).