Dedication, enthusiasm and ambition to guide students are what drives lead training specialist, Paul Bryan, to make a positive difference each day he walks into GE’s Customer Technical Education Center (CTEC). Bryan has become an influential asset to the success of the facility and has made a significant impact on the careers of his students.
“Paul was the first person I worked with when I started at GE,” said former student and LEAP instructor, Doug Tillman. “He not only took me through the ropes, but taught me things that have really benefitted my career.”
While beginning his career with GE at its Durham manufacturing facility, Bryan has become a devoted professional in developing the training programs and guiding customers and GE employees to experience a best in-class learning environment.
Throughout his 17 years at CTEC, he has held several roles within the company that has led him to his current CFM56 and LEAP engines technical training position. “Paul’s complete grasp of the engine stood out to me. His knowledge of the engine and willingness to help me navigate GE was something I am very grateful for,” adds Tillman. (CFM is a 50/50 joint company between GE and Safran Aircraft Engines.)
Bryan’s focus every day is to provide the best tactile environment to teach his students. 3D models, 2D simulations and Maintenance Minute videos are three of the most beneficial tools he uses to help generate a culture of concrete learning and help maintenance learners acquire more knowledge in the classroom and on the shop floor.
The 3D models are modified to represent realistic colors and size to show all interfaces of the engine. The model shows how the pieces fit together, how each disassembles, and what the maintenance access will be.
“Customers training at CTEC have personal access to our training material, the maintenance manual publications, 3D instruction tool and additional media such as CFM portal,” Bryan says. While he is instructing, the students follow along with training material viewed on a tablet and save personalized notes. Upon completing the class, students take with them an electronic version of the training material with their own notes.
Maintenance Minute videos have become another significant tool that helps Bryan make an impact on customers around the world. In a period of six months, about 240-260 students train at CTEC. “There are a lot more maintenance people in the world than just our students. I want to touch more people, and Maintenance Minute videos help me do that,” he explains.
As Bryan becomes aware of field events related to engine maintenance, he writes maintenance tips for students and customers, records an instructional video, and posts them to the CFM portal and a downloadable mobile app to provide general guidance to aircraft engine maintainers. “His attention to detail and the care he puts in his job to make CTEC as good as it can be really makes a difference,” says Tillman. “The position I am in now is all about the details. His ability to teach me to dig through the data and dive deep into root causes has really prepared me for the position I have now.”
Paul Bryan has become a vital contributor to the training facility and will continue to enhance his tactile learning environment and be a mentor to his students. “I am just thrilled to have been a part of it and extremely thankful for my friendship with Paul inside and outside of work,” adds Tillman.
Bryan looks forward to the future of CTEC and what they can do with their resources now and in the upcoming years to continue their customers’ and CTEC’s success.