Business jet users overwhelmingly agree that GE has continued to deliver on its promise to keep customers flying. In a recent survey conducted by Aviation International News to rate engine service providers on customer satisfaction, GE was able to improve on its rating to number one, up from 2021 – a testament to the dedication and passion of the teams who support our customers.
Melvyn Heard, GE’s Director for Business Aviation Engines, said the company has worked tirelessly to maintain engagement with customers despite pandemic-related challenges, while the whole industry faced personnel and supply chain issues. Heard also said the company’s onboard engine sensors and analytics allow for more “surgical” maintenance recommendations, giving customers accurate information on maintenance needs.
“Coming out of COVID has allowed us to be a lot more engaged with our customers, to actually get out and be with them, continue our training requirements with them, and create new tools to engage, like remote training and workshops,” Heard said. “We’ve done a great job of looking around the corner and understanding the challenges we are facing across the aerospace industry. It drives us to have deeper discussions with our supply base, not only with our direct suppliers, but deeper into the tiers to make sure we understand where there are capacity concerns and partner to address them.”
The goal of the survey, targeted at qualified users of business jets, is to encourage continuous improvement in aircraft product support throughout the industry. Respondents were asked to rate their aircraft’s engines and to indicate the region where these products are normally serviced. Respondents were also asked to rate, on a scale from 1 to 10, the quality of service they received during the previous 12 months across 10 categories.
GE Aviation and its Authorized Service Centers (ASCs) offer comprehensive line maintenance, removals and re-installations of engines and line-replaceable units (LRUs) and engine spares. GE Aviation provides ASCs with comprehensive material support and training.
Quality Support Through OnPoint Program
GE’s jet engine product offerings cover ground for the smallest to the largest of business jets, including the GE Honda Aero Engine’s HF120 on the HondaJet, the CFE738-1B on the first-generation Dassault Falcon 2000, the CF34-3 on the Bombardier Challenger 600 series, and the GE Passport engine on the Bombardier Global 7500 and new 8000.
GE’s OnPoint program brings the most cutting-edge maintenance solutions to keep customers flying with confidence. By working directly with GE, customers can get a better value for their dollar through time savings, OEM knowledge, optimized configuration for their asset, the experience of GE’s entire fleet, direct connection with GE supply chain resources, and world-class field and services support.
OnPoint provides the level of support you’d expect from a full-service, global OEM. With expert care that goes beyond advice, GE’s OnPoint program leverages experienced mobile response technicians able to support 200 field work scope solutions. With a growing network of Authorized Service Centers in strategic locations, GE’s OnPoint program gives you both the assurance and the financial benefits that only an OEM like GE can provide.