At the Dubai Air Show in November, GE Aviation and flydubai announced that they have reached an agreement for GE to provide Intelligent Network Operations across the airline’s fleet of Boeing 737 aircraft.

“Airline disruptions occur every day, but it’s how you handle them that sets you apart,” said John Mansfield, vice president & Chief Digital Officer for GE Aviation. “Intelligent Network software as a service gives flydubai the real-time tools to predict the impact of operational disruptions, to optimize recovery back to normal operations and to minimize the effect on their passengers.”

A result of customer collaboration, flydubai and GE Aviation launched one of the first digital customer solutions built on GE’s Predix platform in June 2016.

“Passenger experience is critically important to us. We require a tool to provide improved Customer Service and operational visibility during interruptions to flight operations. Understanding the total impact to our passengers and our operation is of supreme importance,” said Ken Gile, Chief Operating Officer of flydubai.  “Intelligent Network provides a clear snapshot of the changes in our daily operations when it comes to any possible disruptions.”

The Predix-based Intelligent Network solution is designed to help flydubai to minimize the impact of unavoidable delays, enhance operational understanding, while optimally protecting schedules and revenue.

Ramesh Venkat, Chief Information Officer of flydubai added, “We can now understand the knock-on effect across our network and having this software in place will allow us to quickly make the best decisions for our operations.”

“By collaborating with customers, we’re better able to understand their challenges,” continued Mansfield. “This is exactly how we want to work together and help customers to drive greater efficiency,”

GE Aviation opened the first Middle East Aviation Technology Center in Dubai in 2015 to support customers’ operations in the region.  GE Aviation also has a digital center in Austin, Texas and foundries in San Ramon, Paris and Shanghai.